Our goal is to help you help your plant thrive! Don’t give up on your developing root system before sharing photos of the plant so we can help diagnose the problem. Before removing your plant from the ground, at the first sign of distress send photos to [email protected]
Please send the following photos:
- Close-up of the leaves or problem area.
- Medium distance that shows the growth habit.
- Full-length shot showing the base of the trunk and the plant in context.
Our plant care experts will evaluate the plant based on the photos. If the problem is treatable we will recommend the best course of action to help your plant thrive!
If the problem is not treatable we will process store credit for the full purchase price of the item if accompanied by a receipt or Rewards Account record.
A merchandise credit, not to exceed the purchase price, will be issued one time to the original purchaser of the plants which do not survive the guarantee period. You must have the plant(s), original register receipt(s), and a manager’s approval in order for a merchandise credit to be issued. Labor and delivery costs are not covered. This retail guarantee does not apply to commercial accounts or plants purchased by a third party.
Your Mahoney’s merchandise credit slip should be treated like cash, it cannot be replaced if lost or stolen. Merchandise credit may be used at any Mahoney’s location. You may try again with the same plant or choose a different plant. The replacement plant is not covered by our warranty.
Plants + Hardgoods* may be returned in saleable condition within 30 days of the original purchase. *Hardgoods include non-plant products such as pottery, soils, and garden accessories.
Florist* + Farmstand items may be returned within 5 days or before sell-by date if the items are not meeting expectations. *Cut flowers should be given a fresh cut and placed in water within one (1) hour of purchase.
Plant material or merchandise being returned must be in new condition, not opened, and in saleable condition. A full refund will be made to the original form of payment. Returns made on a credit card may take up to a week to return to your account. All sales on marked down items are final and not eligible for return or warranty. Other exclusions may apply.
Please click here to view our Holiday Item Return and Guarantee Policy.
SOME FINE PRINT
We shall not be liable for plants that do not survive or are damaged due to improper planting or watering, incorrect plant protection, transportation, insects, branch die-back or breakage, improper garden placement, failure to blossom or other acts of nature, water bans, drought, winterkill, salt damage, and damage from extreme weather. We do not guarantee rooftop gardens, plants which have been put into containers or that have been left to overwinter in pots. Mahoney’s reserves the right to refuse a refund if we feel the plant is capable of recovering after proper care, some plants require a transition period and will return to full health after recovery.
Items purchased at a marked down price are ineligible for refund, replacement, or reimbursement of any kind. This is important to consider when investing in medium to large nursery plants.
We do not guarantee plants purchased by our Wholesale Trade Customers.