Missing E-Gift Card

If you purchased an e-gift card through our online shop and didn’t receive an order confirmation:

First check your spam folder to see if the confirmation email landed there instead of your inbox
If you still can’t find it, you can reach out to us through email or phone 781-678-4143.

You must provide either the order number or the email address you used to purchase the gift card in order for us to find it in our system.
Once we find the order we can provide you with a receipt and confirm that the gift card was sent to the recipient.

If the recipient didn’t receive the e-gift card:

First have them check their spam folder to see if the email landed there instead of the inbox.
If they still can’t find it, you can reach out to us through email or phone 781-678-4143.

You must provide either the order number or the email address used to purchase the gift card in order for us to find it in our system.
Once we find the order, we can check that the email address for the recipient is correct and resend the email to them.
There are times that the email won’t get through to them due to firewalls set up on their email client (especially if it’s not a personal email address). We can also provide you with a link to the gift card to send them yourself.